FAQ : Answers to all your questions

When will my order arrive ?

Processing your order, manufacturing the products and delivering them (free of charge) takes our team a maximum of 7 to 15 working days. We make every effort to ensure that you receive your order as quickly as possible, without compromising the quality of our goods.

Track my order ?

If you have selected delivery with tracking, email us to support@bed-canopy-universe.com, and we will send you the tracking number.

Package not received ?

A problem with the Post Office? Lost, broken or destroyed parcel? With our secure delivery, Bed Canopy Universe will take care of all disputes for you. Your satisfaction is our priority. We do not pass the buck to the carrier and leave you to "fend for yourself". We take full responsibility by immediately sending you a new package at our expense. Do not hesitate to contact us by e-mail at support@bed-canopy-universe.com: our team will do its best to meet your expectations. 

What payment methods do you accept ?

Our site only offers secure and guaranteed safe payment methods. We accept: Credit Cards - Debit Cards and PayPal Express Checkout. We do not accept checks at this time. Your bank or credit card details will not be shared with us under any circumstances. All payments are protected by our 128-bit SSL encrypted payment processor.

Is my information secure ?

Yes, the "HTTPS" in the URLs of our shop testifies to the quality of our services. HTTPS is the variant of "HTTP" secured by the use of SSL/TLS protocols. HTTPS is used to protect the financial transactions of e-commerce sites. As e-merchants, we are aware that the use of SSL is becoming a must nowadays. It is the best way to protect your data and to protect you from hackers and identity theft. Visually, the SSL certificate is represented by a padlock that appears in the URL bar of the web browser. It is also represented by an "s" which stands for "secure" and is added to the "HTTP" protocol on the website in the address bar.

How can I order a product ?

We make your shopping as easy as possible. 1- Select the product(s) you want. 2- Click on "add to cart". 3- Click on the shopping cart icon at the top right (your "shopping cart") to finalize your purchases. We also offer you the possibility to create an account to make the process even easier.

Can I combine my discount codes ?

No. Except in exceptional cases, we only accept one discount code per order.

How do I place a "bulk" order ?

If you wish to order in bulk, please send an e-mail to our team at support@bed-canopy-universe.com 
100% secure payment
Pay in 4x with PayPal
Free delivery
Delivery Worldwide
Efficient customer service 
Monday to Saturday from 8am to 6pm
Eco-friendly products
Clean products

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